Refund policy
Last updated: 12 August 2026
This policy applies to orders placed with Oakline Cabinets Canada ("Oakline", "we", "us") through this store. We sell and deliver within Ontario, Canada only. All prices are in Canadian dollars and exclude applicable taxes.
Made-to-order products
Our vanities and cabinets are built to order after your purchase is confirmed. Please read this section before ordering.
- Catalogue items — a size, finish and configuration listed on this website — may be returned under the 30-day terms below.
- Custom orders — any non-catalogue size, material, finish or configuration agreed with us in writing — are final sale and cannot be returned or exchanged, except where the item is defective, damaged in transit, or not what was agreed. Such items are manufactured specifically for you and cannot be resold.
We will tell you clearly, before you pay, if an item is a custom order.
Cancelling an order
- You may cancel any order free of charge within 24 hours of placing it, or at any time before we begin production — whichever comes first.
- Once production has started, a catalogue item may be cancelled subject to the restocking fee below. Custom orders cannot be cancelled once production has started.
- To cancel, email oaklinecabinetsca@gmail.com or call (437) 455-5667 with your order number.
30-day returns on catalogue items
You have 30 days from the date of delivery to request a return of a catalogue item. To be eligible:
- the item must be unused, uninstalled and undamaged;
- it must be in its original packaging, complete with all hardware and components;
- you must have proof of purchase.
Items that have been installed, modified, cut, drilled or plumbed cannot be returned.
Return transport and restocking
Bathroom vanities and cabinets are large, heavy goods. For change-of-mind returns:
- Return transport is at your cost. You may arrange your own carrier, or ask us to collect — if we collect, the actual cost is deducted from your refund.
- A restocking fee of 20% of the item price applies, covering handling, inspection and repackaging.
- The item must be packaged well enough to survive transport. Items returned damaged through inadequate packaging may be refused or refunded only in part.
These charges do not apply to defective, damaged or incorrect items.
Damaged, defective or incorrect items
Please inspect your order at the time of delivery.
- Report transit damage, missing parts or an incorrect item within 48 hours of delivery, with photographs of the item and its packaging, to oaklinecabinetsca@gmail.com.
- We will repair, replace or refund the item at our cost, including all transport. No restocking fee applies.
- Reporting promptly allows us to claim against the carrier. Later reports are still reviewed, and nothing in this policy limits your rights under the Consumer Protection Act, 2002 (Ontario) or your statutory warranty rights.
How to start a return
Email oaklinecabinetsca@gmail.com with your order number and, where relevant, photographs. Please do not ship anything back before we confirm the return — items sent without prior authorisation cannot be accepted.
Once authorised, returns are received at:
Oakline Cabinets Canada
4212 Bloor St W, Etobicoke, Ontario M9C 1Z5
Refunds
We inspect returned items on arrival and notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days of approval, less any return transport and restocking fee that applies. Your bank or card issuer may need additional time to post the credit.
If more than 15 business days have passed since we approved your refund and you have not received it, contact us at oaklinecabinetsca@gmail.com.
Door swatches
Door swatches help you confirm a finish before committing to a vanity. They are non-returnable, and their purchase price is credited against a subsequent vanity order.
Delivery delays
If we cannot deliver your order within 30 days of the delivery date we gave you, you may cancel the order and receive a full refund, in accordance with the Consumer Protection Act, 2002 (Ontario). We will contact you as soon as we become aware of any delay.
Contact
Oakline Cabinets Canada
4212 Bloor St W, Etobicoke, Ontario M9C 1Z5
Phone: (437) 455-5667
Email: oaklinecabinetsca@gmail.com